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When you return to the dealership to pick up your vehicle
after warranty repairs are completed, the single most
important document for your file is the Repair
Order Invoice. This is the copy that
shows not only your complaint, but also what the
dealer DID relative to
your complaint. This is the legal document your attorney
uses in the California Lemon Law claim process to prove the
details and verification of your repair visit(s).
Review this document before
signing it or taking your vehicle! If the dealer says
“we will mail it to you” or “we aren’t done closing
it out yet”, then you should consider simply and politely
saying “I’ll wait”. If you leave without it, you
may never get one, and this is your only record
of the completed warranty
repair visit! Be extra aware of this on
the 3rd or 4th repair visit for the
same complaint.
Our California Lemon Law predicates itself on “repair
attempts”. Each invoice generated is legally admissible as
a “repair attempt” under our California Lemon Law if the
repair takes place at a factory authorized dealer in the
state of California.
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